Social Media Policy

Digital Media Guidelines and Policy

 General Policy

The purpose of the City of Maysville’s digital media sites is to inform the public of the City’s work and services, promote transparency, and respond to community needs. As such, it is important for the public to understand what to expect from the City’s digital media accounts.

  1. All social media communications composed, sent, or received on City equipment are the property of the City. While the social media sites are administered by the City, the content on the sites is not entirely controlled by the City. The City will do its best to prevent usage of its social media sites by commercial interests and the City does not endorse any links or advertisements on its social media sites placed by the site owners or their vendors or partners.
  2. Social media will not be the primary tool used for disseminating emergency information. The City's RAVE Alerts, will remain the primary source of that information. Emergency information may be released on social media sites. Sign up for RAVE Alerts here.
  3. The City's social media sites are subject to Kentucky’s Public Records Act. Any content maintained in a social media format that is related to City business, including a list of subscribers and posted communication (with certain exceptions), is a public record. The City Clerk is responsible for responding to any public records requests for public records in collaboration with the City Attorney’s Office. For information on submitting a public records request, go to the City’s website here.
  4. While City personnel may be reached through social media, the most efficient way to submit an inquiry is directly by phone or email. A list of administration and department head contacts can be found on the City website here.

Comment Policy

A.  The City of Maysville does not block individual members of the public who violate the City’s social media policy However, comments that violate this policy will be removed as quickly as possible.

  1. Comments to the City’s social media sites containing any of the following forms of content will not be allowed and shall be removed:
  2. Profane, obscene, violent, or pornographic language and/or content;
  3. Content that promotes, fosters, or perpetuates discrimination in violation of Code of Ordinances 197.01, or any other basis protected by federal, state, or local law;
  4. Sexual content or links to sexual content;
  5. Solicitations of commerce not related to agency business, including but not limited to, advertising of a business or product for sale and other pure commercial speech;
  6. Conduct or encouragement of illegal activity;
  7. Information that may compromise the safety or security of the public or public systems or employees;
  8. Content that violates a legal ownership interest of any other party;
  9. Content that does not pertain to City business;
  10. Defamatory or personal attacks;
  11. Threats of violence or any other harmful act directed to any person, or persons, group, or organization;
  12. Content not related to the subject being discussed, including random or unintelligible comments;
  13. Personal matters; and
  14. Conduct that is in violation of any federal, state, or local law.

B.  Any content removed based on these guidelines will be retained, including the time, date, and identity of the poster (when available) in accordance with the Kentucky Department of Libraries and Archives retention schedule.

C.  City of Maysville Social Media Terms of Use:
  1. A comment posted by a member of the public on any City’s social media site is the opinion of the commentator or poster only, and the publication of a comment does not imply endorsement of, or agreement by, the City of Maysville, nor do such comments necessarily reflect the opinions or policies of the City of Maysville.
  2. The City reserves the right to restrict or remove any content that is deemed in violation of this policy or any applicable law. Notwithstanding the foregoing, the City is not obligated to take such actions, and the City disclaims any and all responsibility and liability for any materials that the City deems inappropriate for posting, which cannot be removed in an expeditious and otherwise timely manner.
  3. By posting a comment, users agree to indemnify the City of Maysville, its officers and employees from and against all liabilities, judgments, damages, and costs (including attorney’s fees) incurred by any of them which arise out of or are related to content posted by users. If a user does not agree to these terms, the individual should not use the City of Maysville's social media sites as a violation of these terms may lead to legal liability.
  4. The City does not guarantee the authenticity, accuracy, appropriateness nor security of external links, websites or content linked thereto.

D.  The City of Maysville has the right to not allow comments on City Commission meeting posts as allowed under the Kentucky Open Meetings Act, which requires public agencies to allow public observance but not public comments or public participation in the meeting.